Fractional Operations for Healthtech

Fix what's broken.
Scale what works.

I help healthtech founders build the operational backbone they need to scale, from onboarding workflows to revenue dashboards to claims automation.

Book a Discovery Call See My Results
Rae Schneider

Most ops consultants give you frameworks. I give you working systems, built for the complexity of healthtech.

What I Do

01 Advisory

Operations Advisory

I'll tell you what's broken and how to fix it. You implement.

02 Sprint

Ops & Automation Sprints

One-month builds that fix a major bottleneck and leave you with working systems.

03 Fractional

Fractional Ops Lead

Part-time operational support to improve workflows, build automations, and keep things moving.

You don't need another generalist. You need someone who understands healthtech operations.

I've scaled revenue and customer operations in regulated environments, navigating insurance integrations, claims workflows, and compliance requirements. I know what breaks when you're moving from manual spreadsheets to automated systems, and I know how to fix it.

Whether you need clean revenue reporting, automated onboarding workflows, or operational processes that work around messy payor integrations, I build systems that actually work in the real world of healthtech.

Services

Operations Advisory

Limited to 5 active clients

For founders who need operational clarity but don't need hands-on execution. Weekly calls and async guidance so you stop guessing and start deciding.

What you get

  • One weekly strategy call (1hr max)
  • Clear priorities and action steps after each call
  • System and workflow reviews (I'll audit, you'll implement)
  • Loom feedback when needed
  • Unlimited async support via email or Slack
Perfect for Founders with internal builders who need strategic direction, not hands-on implementation. If you need me to build it, see the Sprint or Fractional options.
Get Started

Ops & Automation Sprint

Maximum 3 sprints per month

A focused one-month build to fix one critical operational problem. You pick the priority, I design and build the system that solves it.

Examples

  • Client onboarding workflow redesign: map the journey, build templates, automate handoffs
  • Revenue operations cleanup: CRM audit, pipeline rebuild, forecasting dashboards
  • Claims workflow automation: form-to-database, assignment routing, approval tracking
  • KPI dashboard and reporting system: connect data sources, visualize metrics that matter
  • Customer health tracking: usage metrics, risk scoring, renewal forecasting
  • SOP library and process documentation: document core workflows, create training materials

What you get

  • Kickoff call and operational audit
  • Full system design and build
  • Final Loom walkthrough and documentation
  • One live handoff call

What happens after 30 days

The system is yours. I walk away. No ongoing support unless you book Advisory or Fractional. Revisions during the sprint are included; post-sprint changes are not.

What most sprint clients discover: One system solves one problem, but it usually reveals three more. Most sprint clients move to Fractional within 60 days.

Sprint-to-Retainer Offer: Convert to Fractional within 30 days of sprint completion for a discounted first month.
Perfect for Teams with one clear operational bottleneck who want to test working together before committing to a retainer.
Get Started

Fractional Operations Lead

Limited to 2 clients

Part-time operational support for teams that need someone who can both think and build. I handle workflow chaos, improve systems, and keep things moving without the overhead of a full-time hire.

What this covers: Operational execution, not executive strategy. I fix systems and workflows; you handle P&L, board, and hiring decisions.

What you get

  • Weekly working sessions (1–2 per week)
  • Hands-on implementation of systems and automations
  • Project and workflow cleanup
  • Reporting dashboards and operational visibility
  • Light team coordination
  • Async support between calls

Scope

  • 15–20 hours per week max
  • Focus areas determined monthly; we prioritize together

Not included

  • P&L ownership or financial management
  • Executive leadership or board-level strategy
  • Hiring, firing, or HR functions
  • Fundraising support
  • Leading payor integration technical discussions (advisory support available)
Perfect for Series A and growth-stage healthtech companies with traction but no operational muscle. You're growing fast, things are breaking, and you need someone who can design the fix and build it.
Get Started

Quick Comparison

Advisory Sprint Fractional
Timeline Ongoing 30 days Ongoing
Best For Strategic guidance One major fix Ongoing ops support
My Role Advise Build & handoff Build & maintain
Your Role Implement Maintain after Partner & use
Sprint-to-Retainer: Convert to Fractional within 30 days of sprint completion → Discounted first month.

Who I Am

Rae Schneider

I'm Rae Schneider. I've cut onboarding times in half, maintained 100% client retention for 2+ years, and built operational systems that scaled healthtech companies from chaos to clarity.

At Stork Club (fertility benefits platform), I was Head of Revenue & Customer Operations and built the operational backbone that allowed us to scale enterprise clients:

  • Cut client onboarding time from 75 to 40 days by mapping the full implementation journey, creating project management templates, consolidating materials, and automating handoffs
  • Maintained 100% client retention and 92 NPS for 2+ years while managing enterprise accounts with complex needs
  • Built automated claims workflow that moved surrogacy and adoption claims from manual spreadsheets to a system using Jotform and Airtable, complete with auto-routing, staff notifications, and approval tracking. This workflow became the foundation for the product roadmap.
  • Created real-time KPI dashboards in Tableau tracking the entire revenue cycle from authorization through payor payment, giving leadership visibility into forecasting, customer health, and operational bottlenecks
  • Managed 300+ authorizations and 150+ payor claims per month across 11 enterprise clients, tracking everything from submission to payment
  • Led operational discussions around claims processing as part of insurance integration launches (though I don't lead the technical payor integration work itself)

Before healthtech, I built operational systems across industries:

  • Implemented ERP systems for retail operations scaling from $1M to $10M ARR
  • Designed and launched national programs at Mitacs serving 10,000+ participants
  • Built PowerApps automation that cut manual workload by 25% across an 80-person team

I specialize in diagnosing what's broken, building systems that fix it, and documenting everything so it doesn't break again.

Tools: Airtable, Tableau, Zapier, Make, PowerApps, Excel, and AI-assisted workflows

Expertise: Revenue operations · Customer operations · Onboarding and implementation workflows · No-code automation · KPI dashboards · Process redesign and SOP documentation · Claims workflow management

LinkedIn Schedule a Call

Results

75 → 40 days

Cut onboarding time nearly in half for a Series A healthtech startup

15 hrs/week saved

Eliminated manual busywork through Airtable + Zapier automation

100% retention, 92 NPS

Maintained perfect client retention for 2+ years as Head of Revenue & Customer Operations

300+ auths/month

Managed complex revenue cycle across 11 enterprise clients

25% efficiency gain

Reduced administrative work across an 80-person team with PowerApps

$1M → $10M ARR

Scaled retail operations 10x without proportional headcount increase

Book a Discovery Call

Not sure which tier is right for you? 20 minutes, no pitch, no pressure. Just a conversation about what's broken and how to fix it.